Refund policy

Return & Refund Policy – arletkowohandmade.com

At arletkowohandmade.com, we take great care in providing high-quality digital and physical products, including PDF patterns, yarns, and handmade crochet toys. Please read our return and refund policy carefully before making a purchase.

1. Digital Products (PDF Patterns)

Due to the nature of digital content, all PDF pattern sales are final and non-refundable.

Once a file has been downloaded or accessed, we are unable to offer returns, exchanges, or cancellations. If you experience any issues with your file (e.g., corrupted file or download problems), please contact us and we will gladly assist you.

2. Physical Products (Yarn & Crochet Toys)

We accept returns for physical items under the following conditions:

You may request a return within 14 days of receiving your order.
Items must be unused, undamaged, and in their original packaging.
Proof of purchase (order number or receipt) is required.

To initiate a return, please contact us at [your email address] with your order details.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed within 5-10 business days.
The refund will be issued using the original payment method.

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with photos and details of the issue.

5. Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Include photos of the product and packaging so we can resolve the issue as quickly as possible.